Legal document

Terms of Service for the Provision of Electronic Services

LetITBee — letitbee.agency

Service Provider: letitbee.agency Bartłomiej Poznański, communicating services under the LetITBee brand

Address: ul. Lipowa 3D, 30-702 Kraków, Poland

Tax ID (NIP): 6751829630 | REGON: 544976412

This is an English translation provided for convenience only. The legally binding version of this document is the Polish one („Regulamin”). In the event of any discrepancy between the language versions, the Polish version prevails.

§1 – GENERAL PROVISIONS

1.These terms of service (hereinafter: the „Terms”) set out the rules for the provision of services by electronic means by letitbee.agency Bartłomiej Poznański, communicating services under the LetITBee brand, with its registered address at ul. Lipowa 3D, 30-702 Kraków, Poland (hereinafter: the „Service Provider”).
2.LetITBee operates as a comprehensive digital studio providing services in three main areas: a. the creation and deployment of advanced web applications and bespoke software (Software House), b. data engineering and analytics, building automated data pipelines and Business Intelligence implementations (Data Engineering Hub), c. comprehensive 360-degree marketing support, including digital strategies, advertising campaigns and management of online presence (360 Marketing Partner).
3.The Service Provider’s Tax ID (NIP): 6751829630, REGON: 544976412. The data current as at the moment of concluding the Agreement is the only legally relevant data for the given obligation relationship.
4.Contact with the Service Provider in all matters relating to the Terms and the services provided takes place via the e-mail address: kontakt@letitbee.agency. Where Regulation (EU) 2022/2065 on a Single Market for Digital Services (Digital Services Act – DSA) applies to a specific service, this address also serves as the electronic point of contact for DSA-related matters.
5.The Terms are addressed to two categories of recipients: entities conducting business activity who conclude the Agreement in connection with that activity (B2B), and natural persons, including Consumers and Entrepreneurs with Consumer Rights (B2C). Specific provisions expressly indicate which category of Service Recipient they relate to.
6.Using the Service Provider’s services is tantamount to having read the Terms and accepting their provisions in full. Failure to accept the Terms precludes the possibility of concluding an Agreement and using the Services.
7.The Service Provider provides services within the territory of the Republic of Poland and, in particular with regard to services provided electronically, to Service Recipients having their registered office, place of residence or fixed place of business in other Member States of the European Union. The Service Provider does not direct its offer to entities outside the European Union, unless the Parties expressly agree otherwise in an individual Agreement. Regardless of the Service Recipient’s place of establishment, the Agreement and the Terms are governed by Polish law, subject to the mandatory consumer-protection provisions of the country of the Consumer’s habitual residence.

§2 – DEFINITIONS

For the purposes of these Terms, the following definitions apply:
1.Consumer – a natural person concluding an Agreement for a purpose not directly related to their business or professional activity, in accordance with Article 22[1] of the Polish Civil Code (Kodeks cywilny).
2.Entrepreneur – a natural person, legal person or organisational unit without legal personality, conducting business or professional activity and concluding an Agreement in direct connection with that activity.
3.Entrepreneur with Consumer Rights – a natural person conducting sole-proprietorship business activity, concluding an Agreement directly related to their business activity but not of a professional character for them within the meaning of Article 38a of the Polish Consumer Rights Act, benefiting from consumer rights to the extent arising from applicable law.
4.Price List – a list of the current prices and rates of remuneration for services provided by the Service Provider, provided to the Service Recipient solely within an individual commercial offer. The Service Provider does not publish a publicly available price list on its website. Prices for Entrepreneurs are stated as NET amounts (excluding VAT). Prices for Consumers are stated as GROSS amounts (including VAT).
5.Account – the Service Recipient’s individual account in the administrative systems or project-management tools made available by the Service Provider, protected by individual access credentials.
6.Non-conformity – the lack of conformity of a digital service with the Agreement within the meaning of the Polish Consumer Rights Act of 30 May 2014 and the provisions of the Civil Code.
7.Subscription – a recurring, predetermined monthly or annual fee for the provision of repeatable services covering technical maintenance, hosting, server-infrastructure management, marketing-campaign management or other ongoing maintenance services.
8.Project Remuneration – a one-off or multi-stage payment settled on the basis of milestones for the delivery of a defined project with a defined scope, established in an individual Agreement or a commercial offer accepted by both parties.
9.Service Recipient’s Content – all data, materials, graphics, photographs, texts, logos, multimedia files and other resources provided by the Service Recipient to the Service Provider for the purpose of performing the Agreement.
10.Agreement – an agreement for the provision of services by electronic means or a contract for a specific work (umowa o dzieło), concluded between the Service Provider and the Service Recipient on the basis of these Terms, supplemented by the individual arrangements contained in the order, the accepted commercial offer or a separate contractual document signed by both Parties.

§3 – TECHNICAL REQUIREMENTS

1.To use the Service Provider’s services properly, the Service Recipient must have a device with internet access and an installed web browser supporting the page-rendering engines: Chromium (e.g. Google Chrome, Microsoft Edge), WebKit (e.g. Apple Safari) or Gecko (e.g. Mozilla Firefox) – in their current versions or one major version back from the current version.
2.Connections to the Service Provider’s services and platforms take place solely via the encrypted HTTPS protocol with a valid SSL/TLS certificate. An attempt to connect via the unsecured HTTP protocol may result in automatic redirection or denial of access to the system.
3.The Service Recipient undertakes not to perform the following actions on the Service Provider’s technical infrastructure: a. automated mass data extraction (web scraping) without the Service Provider’s prior written consent, b. sending malware, malicious scripts or queries deliberately overloading databases and servers (DDoS, SQL Injection, brute force attacks), c. unauthorised attempts to access other Service Recipients’ accounts or internal administrative systems, d. actions violating the integrity of the serverless architecture or the security of data stored in the cloud infrastructure.
4.Any established or suspected breach of the security of the Service Provider’s systems results in immediate blocking of access, termination of the Agreement without notice, and may constitute grounds for reporting the incident to the relevant law-enforcement authorities.

§4 – SERVICE AGREEMENT

1.The Agreement is concluded by: a. placing an order via the dedicated contact form on the letitbee.agency website, b. exchanging electronic correspondence concluded with the Service Provider’s written confirmation of the offer, c. signing a separate contractual document in written form or with a qualified electronic signature.
2.The Service Provider does not offer free trial periods for any category of Service Recipients. The provision of premium services requires payment of the relevant remuneration from the first day of performance of the Agreement.
3.The Service Provider provides two principal types of services: a. Project services – delivered on a one-off basis or in stages, settled with Project Remuneration in accordance with the agreed schedule; b. Subscription services – provided on a continuous basis, settled with a monthly or annual Subscription. The detailed scope and schedule of services is determined each time in an individual Agreement or accepted commercial offer.
4.An Agreement for subscription services is concluded for an indefinite period with a one-month notice period, unless the Parties agree otherwise in writing.
5.After the end of cooperation, regardless of the reason for terminating the Agreement, the Service Provider stores the Service Recipient’s project and operational data and materials for 30 (thirty) calendar days from the date of termination of the Agreement, unless a longer retention period follows from law, accounting/tax obligations, the need to establish or defend claims, or the Privacy Policy. After this period, project and operational materials not subject to statutory retention are permanently deleted from the Service Provider’s active systems. During this time, the Service Recipient is entitled to request, in writing (electronically), an export of their data in JSON or CSV format, by sending the request to kontakt@letitbee.agency.
6.The Service Provider reserves the right to refuse to perform an order or to terminate the Agreement with immediate effect in the event of: a. an established or justified attempt to obtain services by fraud, b. the Service Recipient providing untrue or outdated data when concluding the Agreement, c. a gross or repeated breach of the provisions of the Terms.
7.The commencement of the provision of services is in each case conditional upon establishing security for the performance of the Agreement in one of the following forms: a. payment of an advance towards the remuneration, under the rules set out in Paragraph 5A, or b. the conclusion of a separate contract for the performance of services in written or documentary form (an e-mail with an unambiguous confirmation of the terms by both Parties). The Parties agree on the form of security before commencing work. Until the security is established, the Service Provider is not obliged to commence performance of the Agreement.

§5 – FEES AND SETTLEMENTS

1.The amount of remuneration for the services provided is set out in the Price List or in an individual accepted commercial offer. Prices for Entrepreneurs are stated as NET amounts (excluding VAT). VAT at the rate in force on the date of issuing the invoice is added to the NET prices. Prices for Consumers are stated as GROSS amounts (including VAT).
2.Payments are made solely by: a. bank transfer to the bank account indicated on the invoice, b. electronic payment via an integrated payment gateway, if made available by the Service Provider.
3.The Service Provider issues VAT invoices on the basis of the identification data provided by the Service Recipient when concluding the Agreement. Invoices may be issued and delivered electronically (e-invoice) without the need for separate consent from the Service Recipient, in accordance with applicable tax law. Structured invoices are issued via the National e-Invoicing System (KSeF), in accordance with the Polish Act of 11 March 2004 on the tax on goods and services (VAT). For Service Recipients who are Consumers or entities not covered by the obligation to use KSeF, the invoice is additionally delivered electronically (PDF) to the e-mail address indicated when concluding the Agreement.
4.Where services are provided to an Entrepreneur who is a value-added-tax payer registered in another EU Member State, for whom the place of supply of the service is the Service Recipient’s country of establishment in accordance with Article 28b of the Polish VAT Act of 11 March 2004, the invoice is issued as a NET amount with the annotation „reverse charge”, and the obligation to settle VAT rests with the Service Recipient in their country. Application of this rule requires the Service Recipient to provide a valid EU VAT identification number (VAT-UE), verified in the VIES system. In the absence of a valid VAT-UE number, the Service Provider adds Polish VAT at the domestic rate.
5.For services provided electronically to Consumers resident in another EU Member State, where required by tax law, the Service Provider charges VAT at the rate applicable in the Consumer’s country and settles it under the One Stop Shop procedure (VAT-OSS). The classification of a given service as a service provided electronically, and the manner of its taxation, depend on its nature and are determined in each case in accordance with applicable regulations.
6.Project Remuneration may be divided into staged milestone payments in accordance with the schedule set out in the Agreement. The Service Provider is entitled to suspend work or refuse to hand over the next stage of performance until payment for the previous stage has been settled.
7.The Subscription is payable in advance, before the start of each billing period, by the deadline indicated on the invoice.
8.Failure to pay an invoice by the deadline indicated on it, but no later than 7 (seven) calendar days after the payment due date, entitles the Service Provider to: a. automatically suspend the provision of services, including shutting down servers and hosting environments, b. suspend active advertising campaigns, c. completely suspend all project and maintenance work until the arrears, together with interest, have been settled in full. Services are resumed within 24 business hours of confirmation that the full amount due has been credited.
9.For each day of delay in payment, the Service Provider is entitled to charge statutory interest for delay in commercial transactions, in accordance with the Polish Act of 8 March 2013 on counteracting excessive delays in commercial transactions (consolidated text: Journal of Laws of 2023, item 1790, as amended).

§5A – ADVANCES AND PRELIMINARY AGREEMENTS

1.The Service Provider is entitled to collect an advance towards the remuneration for the services provided. The amount of the advance is specified in the individual Agreement or accepted commercial offer and amounts, as a rule, to between 30% and 50% of the total remuneration, unless the Parties agree otherwise in writing or in documentary form (an e-mail with confirmation).
2.The advance referred to in section 1 constitutes part of the remuneration due to the Service Provider and is credited towards the final price of the service. Payment of the advance triggers the schedule for performing the Agreement and confirms the Service Recipient’s intention to commence cooperation.
3.If the Service Recipient withdraws from the Agreement after the Service Provider has commenced the work that is the subject of the Agreement, the Service Provider is entitled to retain the advance in full or in proportion to the value of the work actually performed and the costs incurred. Settlement is based on a written statement of the work completed up to the date of withdrawal, provided to the Service Recipient within 7 (seven) business days of the date of the statement of withdrawal.
4.In the event of non-performance of the Agreement for reasons attributable solely to the Service Provider, the Service Provider is obliged to refund the advance in full within 14 (fourteen) calendar days of the date on which the impossibility of performing the Agreement is established, unless the Parties agree on another method of settlement or the Service Recipient consents to substitute performance.
5.The Parties may conclude a preliminary agreement within the meaning of Articles 389–390 of the Polish Civil Code, obliging them to conclude the main Agreement in the future with a defined scope, deadline and remuneration. The preliminary agreement requires written or documentary form (an e-mail with an unambiguous confirmation of the terms by both Parties).
6.The preliminary agreement should specify at least: a. the subject and scope of the planned services, b. an indicative performance schedule, c. the agreed remuneration or the method of determining it, d. the deadline for concluding the main Agreement, e. the amount and conditions for refunding any advance paid at the preliminary-agreement stage.
7.If one Party avoids concluding the main Agreement provided for in the preliminary agreement, the other Party is entitled to pursue conclusion of the main Agreement or compensation for the damage suffered by relying on the conclusion of the main Agreement, in accordance with Article 390 of the Civil Code. If the preliminary agreement meets the requirements on which the validity of the main Agreement depends, each Party may pursue the conclusion of the main Agreement.
8.The provisions of this Paragraph apply accordingly to Consumers and Entrepreneurs with Consumer Rights, while preserving the special rights of these entities arising from mandatory provisions of law, including the Polish Consumer Rights Act of 30 May 2014.

§6 – REMUNERATION AND PRICING TERMS

1.Remuneration for the services provided is determined individually and provided to the Service Recipient in the form of a personalised commercial offer. The Service Provider does not publish a publicly available price list.
2.The Service Provider reserves the right to change the pricing terms for new Agreements and new billing periods. A change in pricing terms does not affect the amount of remuneration in project Agreements already concluded and being performed. For subscription services, new rates apply from the beginning of the next billing period, following at least 30 days’ prior notice to the Service Recipient by electronic means.
3.The pricing terms of each Agreement result solely from individual arrangements between the Parties and are not publicly disclosed. The Service Provider may differentiate pricing terms depending on the scope of the project, the length of cooperation and other circumstances agreed with the specific Service Recipient.

§7 – COMPLAINTS OF CONSUMERS AND ENTREPRENEURS WITH CONSUMER RIGHTS

1.The provisions of this Paragraph apply solely to Consumers and Entrepreneurs with Consumer Rights.
2.The Service Recipient is entitled to file a complaint regarding the Non-conformity of a digital service with the Agreement. The complaint should be submitted immediately upon discovering the Non-conformity, but no later than 2 (two) years from the moment the service is delivered or the defect becomes apparent.
3.Complaints are submitted solely by electronic means to: kontakt@letitbee.agency. The complaint should include: a. the Service Recipient’s identification data, b. a precise description of the established Non-conformity, c. the scope of the demand (removal of the Non-conformity, reduction of remuneration, withdrawal from the Agreement).
4.The Service Provider examines the complaint and informs the Service Recipient of its results within 14 (fourteen) calendar days of receipt. The Service Provider’s failure to respond in writing within the above period means the complaint is deemed justified in full.
5.If the complaint is upheld, the Service Provider, without undue delay and no later than 14 (fourteen) days after upholding it, takes action to restore the conformity of the service with the Agreement or fulfils another agreed claim of the Service Recipient.

§8 – COMPLAINTS OF ENTREPRENEURS (B2B)

1.The provisions of this Paragraph apply solely to Entrepreneurs who are not Entrepreneurs with Consumer Rights.
2.The Service Provider’s liability under warranty (rękojmia) for defects of the item sold and defects of the service provided in relation to an Entrepreneur (B2B) is excluded in full pursuant to Article 558 § 1 of the Polish Civil Code. The Parties agree that the sole means of pursuing claims is the procedure set out in these Terms and the provisions of the individual Agreement.
3.The Entrepreneur (B2B) is obliged to report an error, defect or non-conformity of the Service with the Agreement within 14 (fourteen) calendar days of its discovery – under pain of expiry of all claims in this respect.
4.Complaints of Entrepreneurs (B2B) are submitted solely by electronic means to: kontakt@letitbee.agency and should include: a detailed description of the established problem, the error log or system logs (if applicable), and the date and circumstances of discovering the fault.
5.The Service Provider responds to an Entrepreneur’s (B2B) complaint within 14 (fourteen) business days of its receipt.

§9 – WITHDRAWAL FROM THE AGREEMENT

1.The provisions of sections 2–4 of this Paragraph apply solely to Consumers and Entrepreneurs with Consumer Rights.
2.The Consumer and the Entrepreneur with Consumer Rights have the right to withdraw from an Agreement concluded at a distance or off-premises, without giving a reason, within 14 (fourteen) days of its conclusion, under the rules set out in the Polish Consumer Rights Act of 30 May 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended).
3.The right of withdrawal referred to in section 2 does not apply in the cases indicated in Article 38 of the Consumer Rights Act, in particular where: a. the Service Provider has fully performed the service with the express prior consent of the Consumer, who was informed before performance began that they would lose the right of withdrawal once the service is fully performed and accepted this condition; b. the subject of the Agreement is the supply of digital content not on a tangible medium, and performance began with the Consumer’s express consent before the withdrawal deadline expired, after the Consumer was informed of the loss of the right of withdrawal and accepted this.
4.A statement of withdrawal from the Agreement should be sent to kontakt@letitbee.agency before the 14-day deadline. The Service Provider, without undue delay and no later than within 2 business days, confirms receipt of the statement of withdrawal electronically.
5.The Consumer or Entrepreneur with Consumer Rights may use the following model withdrawal form, although it is not mandatory: „I/We hereby withdraw from the agreement for the provision of the following service: [service name], concluded on [date]. Name and surname/company: [data]. E-mail address used for the order: [e-mail]. Date: [date].”
6.The right of withdrawal referred to in this Paragraph does not apply to Entrepreneurs (B2B) who are not Entrepreneurs with Consumer Rights.

§10 – SERVICE RECIPIENT'S CONTENT AND MATERIALS

1.The Service Recipient provides the Service Provider with the Service Recipient’s Content solely for the purpose of performing the Agreement. The Service Recipient hereby declares and warrants that: a. they hold full economic copyright, related rights or valid licences to all the Content provided, to the extent enabling its use by the Service Provider to perform the Agreement; b. the Content provided does not infringe the rights of third parties, including copyright, trademark rights, image rights, personal rights or any applicable law; c. they are fully entitled to make the Content available to the Service Provider to the extent necessary to perform the Agreement.
2.The Service Provider does not verify the legal correctness or authenticity of the Service Recipient’s Content and bears no liability for its content. All liability for the infringement of third-party rights by the Content provided rests solely and entirely with the Service Recipient.
3.Should a third party bring any claims, demands, lawsuits or administrative proceedings against the Service Provider arising from the Service Recipient’s Content, the Service Recipient undertakes to: a. immediately take over the conduct of the dispute at their own cost and on their own behalf, b. cover all reasonable costs of the proceedings incurred by the Service Provider, including legal-counsel fees, c. release the Service Provider from liability and satisfy all legally awarded claims.
4.After the end of the Agreement, the Service Provider deletes the Service Recipient’s Content in accordance with the rules described in Paragraph 4 section 5 of these Terms.

§11 – ARTIFICIAL INTELLIGENCE

1.In the course of the services provided, the Service Provider may use commercial application programming interfaces (APIs) of enterprise-class artificial intelligence (AI) models, supplied by reputable external technology providers, for the purposes of process automation, content-creation support and data-flow optimisation.
2.The Service Recipient’s data processed using artificial intelligence tools: a. is subject to rigorous protection and processing with encryption of data in transit and at rest; b. is not made available to external AI model providers for the purpose of training public language models, classifiers or any other machine-learning algorithms; c. is used solely to the extent and for the time necessary to perform a specific task under the Agreement.
3.The Service Provider bears no liability for factual errors, inaccuracies, distortions of information or so-called hallucinations generated by AI models, where the Service Recipient implemented or published the model’s output without prior verification by a competent, authorised person.
4.Any content generated with the support of AI tools and intended for public publication or operational deployment requires mandatory substantive verification and formal approval by the Service Recipient or a human designated by them before final use. The Service Recipient bears full and sole liability for the consequences of deploying AI content without carrying out such verification.
5.The Service Provider undertakes to inform the Service Recipient of any significant use of artificial intelligence technology in the project being carried out, to the extent that it affects the final product or service provided.

§12 – LIABILITY AND SERVICE LEVEL

1.The Service Provider undertakes to exercise due diligence in performing the Agreement, taking into account the professional character of its business.
2.In B2B relations with Entrepreneurs who are not Entrepreneurs with Consumer Rights, the Service Provider’s liability for damages is limited solely to actual direct property damage (damnum emergens). The Service Provider’s liability for lost profits (lucrum cessans), indirect business losses, loss of data caused by the Service Recipient’s actions, or loss of revenue is excluded in full.
3.The Service Provider’s maximum total financial liability towards an Entrepreneur (B2B) under a given Agreement may not exceed the amount of remuneration actually paid by the Service Recipient towards that specific Agreement.
4.The Service Provider bears no liability for the unavailability of services, or the loss of or damage to data, caused by a failure, technical interruption or change of policy of external technology-infrastructure providers whose services it uses, including but not limited to: Vercel, Amazon Web Services (AWS), Supabase, Oracle Cloud Infrastructure and other cloud and hosting providers.
5.The Service Provider bears no liability for sudden, previously unannounced changes to the operating conditions, suspension of functionality or blocking of external APIs (third-party services) on which the functionality of the delivered solution relies in part or in full.
6.An individual service-availability level (SLA – Service Level Agreement) may be defined in a separate Agreement or technical annex. In the absence of separate written arrangements in this respect, the Service Provider does not guarantee any particular service-availability rate.
7.The limitations of liability referred to in this Paragraph do not apply to Consumers or Entrepreneurs with Consumer Rights, towards whom the Service Provider is liable under the general rules arising from mandatory provisions of law.

§13 – INTELLECTUAL PROPERTY

1.All elements making up the Service Provider’s own technological solutions, including the templates, system components, internal libraries, automation scripts and proprietary tools developed, constitute the exclusive intellectual property of the Service Provider and are protected under the Polish Act of 4 February 1994 on Copyright and Related Rights (consolidated text: Journal of Laws of 2022, item 2509, as amended).
2.The Service Provider’s use of open-source software, including frameworks and libraries such as React, Next.js, Node.js, Tailwind CSS and others, takes place in accordance with the relevant open-source licences. The terms of these licences take precedence over the provisions of these Terms in respect of the code they cover.
3.The economic copyright to the dedicated source code, individual graphic designs, mock-ups and other original materials created by the Service Provider in the performance of a project Agreement is transferred to the Service Recipient, or a relevant licence to use them is granted – solely and only after the following conditions are jointly met: a. the Service Recipient’s full settlement of 100% (one hundred percent) of the total remuneration provided for in the Agreement; b. the Service Recipient’s written or electronic confirmation of final acceptance of the subject of the Agreement.
4.Until the conditions referred to in section 3 are met, the Service Provider retains full economic copyright to all materials produced. The Service Recipient is not entitled to copy, modify, further transfer to third parties or publicly publish them.
5.The Service Recipient grants the Service Provider a free, non-exclusive, limited licence to use the Service Recipient’s Content solely to the extent and for the time necessary for the proper performance of the Agreement.
6.The Service Provider reserves the right to publish the completed project or its elements, anonymously or by name, in its own portfolio, unless the Service Recipient expresses an explicit written (or electronic) objection to such publication within 7 days of accepting the project.
7.The Service Provider is entitled to place on the websites and applications created under the Agreement a discreet authorship mark (e.g. „Powered by LetITBee” or the LetITBee graphic mark) in the footer or another non-invasive location of the site, together with a link to letitbee.agency. The mark does not affect the functionality or appearance of the site and does not constitute third-party advertising.
8.The Service Recipient may request that the project be delivered without the authorship mark referred to in section 7 (white-label variant). Waiving the mark may entail an additional fee or an increase in remuneration, the amount of which is determined each time in the individual Agreement or commercial offer. Removal of the mark after acceptance of the project requires agreement with the Service Provider in written or documentary form.

§14 – OUT-OF-COURT DISPUTE RESOLUTION

1.The Consumer has the right to use out-of-court dispute-resolution methods, including: a. mediation conducted by the locally competent Provincial Inspectorate of the Trade Inspection (Wojewódzki Inspektorat Inspekcji Handlowej); b. proceedings before the Permanent Consumer Arbitration Court operating at the relevant Trade Inspectorate; c. current consumer-redress information published by the European Commission at consumer-redress.ec.europa.eu. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore not indicated as a complaint-submission channel in these Terms.
2.Use of out-of-court dispute-resolution methods is entirely voluntary and does not exclude the right to pursue claims in court.
3.Disputes between the Service Provider and an Entrepreneur who is not an Entrepreneur with Consumer Rights are resolved by the court competent for the Service Provider’s registered office, i.e. the District Court for Kraków-Podgórze in Kraków, and in matters exceeding the subject-matter jurisdiction of the district court – the regional court in Kraków with subject-matter jurisdiction.

§15 – PERSONAL DATA PROTECTION

1.The controller of Service Recipients’ personal data is letitbee.agency Bartłomiej Poznański, communicating services under the LetITBee brand, ul. Lipowa 3D, 30-702 Kraków, Poland, e-mail: kontakt@letitbee.agency.
2.Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and the supplementary provisions of Polish law, including the Polish Personal Data Protection Act of 10 May 2018.
3.Detailed information on the purposes, legal bases and period of personal data processing, the categories of data processed and the rights available is contained in the separate LetITBee Privacy Policy, available at letitbee.agency/polityka-prywatnosci.
4.Service Recipients have the following rights in relation to their personal data: the right of access, rectification, erasure, restriction of processing, data portability and the right to object to processing. All requests in this respect are sent in writing or electronically to: kontakt@letitbee.agency.
5.Service Recipients have the right to lodge a complaint with the President of the Personal Data Protection Office (PUODO), ul. Stawki 2, 00-193 Warsaw, if they consider that GDPR provisions have been infringed in the processing of personal data by the Service Provider.

§16 – AMENDMENTS TO THE TERMS

1.The Service Provider reserves the right to amend these Terms for valid reasons, in particular in the event of: changes in the law, changes in the scope or manner of providing services, changes in registration data, or the issuance of interpretations or administrative decisions affecting the Service Provider’s business.
2.Service Recipients are notified of any amendment to the Terms at least 14 (fourteen) days in advance by electronic means to the e-mail address provided, or by an explicit announcement on the letitbee.agency website.
3.Amendments to the Terms enter into force on the date indicated in the notification, but no earlier than 14 days after the notification is delivered.
4.Continued use of the services after the amended provisions of the Terms enter into force is tantamount to accepting them. A Service Recipient who does not accept the amendments is entitled to terminate the Agreement before the date on which the amendments enter into force.
5.Amendments to the Terms do not apply to project Agreements concluded and being performed before the date on which the amendments enter into force, unless the Parties agree otherwise.

§17 – SPECIAL PROVISIONS FOR MARKETING SERVICES

1.Advertising campaigns and marketing activities are carried out on the basis of an advertising budget provided by the Service Recipient or agreed in a separate Agreement.
2.The Service Provider does not guarantee the achievement of specific business results of a campaign, including a particular number of conversions, leads acquired, clicks, impressions, or return-on-investment (ROI) metrics. Campaign results depend on external market factors and the algorithms of advertising platforms beyond the Service Provider’s control.
3.All access credentials to the Service Recipient’s advertising, analytics and social-media accounts, provided to the Service Provider for the purpose of performing the Agreement, are treated as strictly confidential. The Service Provider undertakes not to disclose them to third parties without the Service Recipient’s prior written consent.
4.In the event of termination of the campaign-management Agreement, the Service Provider returns to the Service Recipient all access, reporting and analytics data within 7 (seven) business days of the date of termination of the Agreement.

§17A – NEWSLETTER AND THE LETITBEE CLUB

1.The Service Provider provides, free of charge and by electronic means, a newsletter and content service under the name „LetITBee Club”, consisting in the periodic sending of educational, industry, product and marketing content, including article roundups, AI, automation, websites, analytics, sales and technology insights, and selected partner information or offers, to the e-mail address provided by the Service Recipient.
2.The agreement for the provision of the LetITBee Club service is concluded upon submission of the subscription form together with consent to receive the newsletter and commercial or marketing communication by e-mail. The legal bases for sending such communication are Article 6(1)(a) GDPR and Article 398 of the Polish Electronic Communications Law of 12 July 2024 (Prawo komunikacji elektronicznej). The agreement is concluded for an indefinite period.
3.LetITBee Club content may be provided in Polish or English. The language version is determined by the language selected on the website, the subscription form or the Service Recipient’s later preference, and may be changed by contacting the Service Provider.
4.The Service Recipient may terminate the LetITBee Club service at any time, without giving reasons and free of charge, in particular by using the unsubscribe link indicated in every message or by sending a request to kontakt@letitbee.agency. Unsubscription results in the cessation of further newsletter sending; the Service Provider may retain a limited technical record of the withdrawal of consent where necessary to document the withdrawal, defend against claims or prevent further sending, in accordance with the Privacy Policy.
5.LetITBee Club materials may be prepared, organised or translated with the support of artificial intelligence tools, but are subject to editorial review before sending or publication. The content is informational and educational in nature and does not constitute individual legal, tax, financial, investment or technical advice, nor a guarantee of any specific business result.
6.Partner information, benefits or offers made available within LetITBee Club may be subject to separate rules of the relevant partner, unless the Service Provider expressly states that it is a party to a given offer. The Service Provider may modify the frequency, categories or format of LetITBee Club materials, suspend the service or terminate it for valid technical, editorial, legal or organisational reasons, without affecting any other Agreement concluded with the Service Recipient.

§18 – FINAL PROVISIONS

1.In matters not regulated by these Terms, the provisions of Polish law apply, in particular: the Civil Code (consolidated text: Journal of Laws of 2023, item 1610, as amended), the Act of 18 July 2002 on the Provision of Services by Electronic Means (consolidated text: Journal of Laws of 2020, item 344, as amended), the Electronic Communications Law of 12 July 2024 (Prawo komunikacji elektronicznej, Journal of Laws of 2024, item 1221, as amended) and the Consumer Rights Act of 30 May 2014 (consolidated text: Journal of Laws of 2020, item 287, as amended).
2.These Terms are governed exclusively by Polish law. The court with exclusive jurisdiction to resolve disputes between the Service Provider and a Service Recipient who is neither a Consumer nor an Entrepreneur with Consumer Rights is the court competent for the Service Provider’s registered office, i.e. the District Court for Kraków-Podgórze in Kraków, and in matters exceeding the subject-matter jurisdiction of the district court – the regional court in Kraków with subject-matter jurisdiction.
3.If any provision of the Terms is held by a competent court to be invalid or ineffective, the remaining provisions of the Terms remain in force and binding on the Parties.
4.The Terms apply from the date of their publication on the letitbee.agency website and replace all earlier versions of the document.
5.All communication relating to the Agreement, including submitting complaints, statements of withdrawal and commercial enquiries, takes place by electronic means to: kontakt@letitbee.agency.

Kraków, 2026 — LetITBee / Bartłomiej Poznański

This document is for informational purposes only. In matters not regulated herein, the provisions of Polish law apply. The Polish-language version of this document is legally binding.